FAQ

Frequently Asked Questions

What products do you offer?
We offer thoughtfully selected mahjong mats and related products designed to make your game setup cleaner, smoother, and more enjoyable.

Do you ship to the United States?
Yes, we currently serve customers in the United States. Shipping availability may vary depending on the destination.

How long does shipping take?
Orders are typically processed within 1 to 3 business days. Delivery time usually takes 5 to 12 business days after dispatch for most U.S. orders.

How can I track my order?
If tracking is available, you will receive a shipping confirmation email with tracking information after your order has been shipped.

What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@novamahj.com and include your order number and photos of the issue.

Can I return my order?
Yes, we accept eligible returns within 30 days of delivery. Items must be unused, in original condition, and in original packaging. Please contact us before sending any return.

Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Can I exchange an item?
We do not offer direct exchanges at this time. If you would like a different item, please contact us regarding a return and place a new order.

How can I contact you?
If you have any questions, please contact us at support@novamahj.com. We’re happy to help.