Refund Policy

We want you to feel confident when shopping with NovaMahjong. If you are not completely satisfied with your purchase, we’re here to help.

Returns
You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

Return process
To request a return, please contact us at support@novamahj.com with your order number and reason for return.

Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refunds
Once your return is received and inspected, your refund will be issued to your original payment method.

Contact
If you have any questions about returns or refunds, please contact us at support@novamahj.com.